Refund Policy

At Pixora Vault, we aim to deliver high-quality digital products and a smooth customer experience. Please review our refund policy before making a purchase.

For any assistance, contact us at: support@pixoravault.com

1. Digital Products Only

All products available on Pixora Vault are digital website templates and design assets.

No physical items are shipped
All purchases are delivered electronically after payment

2. 14-Day Refund Policy

We offer a 14-day money-back guarantee on all purchases.

You can request a full refund within 14 days of purchase
No justification is required
Simply contact us with your order details

After 14 days, all purchases are final and non-refundable

3. Eligible Refund Cases

We may also provide refunds or replacements if:

The product is faulty or significantly different from its description
You did not receive access to your files after payment

In such cases, please contact us within a reasonable time with your order information.

4. Non-Refundable Situations

Refunds may not be granted if:

You changed your mind after purchase
You lack the technical knowledge to use the product
Issues arise from third-party platforms not mentioned in the product details
The product has been accessed/downloaded without any proven issue

5. Refund Processing

Once approved:

Refunds are issued to the original payment method
Processing time may take 5–10 business days depending on your provider
You will receive a confirmation email after completion

6. Contact Us

If you have any questions or need help, feel free to reach out:
Email: support@pixoravault.com